eCaseDiary eCaseDiary

Privacy Policy

Effective date: 13 Apr 2026

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Scope Data collected How data is used Sharing and disclosures Cookies and analytics Security Retention Your rights Children and third-party data Contact and grievance

1. Scope and role of this Policy

This Privacy Policy explains how eCaseDiary ("we", "us" or "our") collects, receives, stores, uses, discloses and otherwise processes personal data when you use our public website, application, demo environment, subscription flows, support channels and related services.

For account information, website analytics, subscription administration and direct communications, we generally act as the primary operator of the Service. For matter details, comments and client records that you choose to upload, you remain independently responsible for ensuring that you have the lawful authority and professional basis to submit that information into the Service.

2. Personal data we may collect

Depending on how you interact with the Service, we may collect the following categories of data:

  • Account and profile data: username, password hash, display name, mobile number, email address, firm or chamber name, role, subscription validity and account preferences.
  • Case and diary data: case number, case title, court name, court number, case type, hearing dates, next dates, status, comments, notes, party names, client contact details and other information you choose to enter.
  • Support and contact data: communications sent through support email, contact forms, demo feedback or billing requests, including attachments and message contents.
  • Usage and device data: IP-address related logs, browser type, device information, referring pages, screen interactions, session timestamps, crash or error logs and security events.
  • Billing and transaction data: subscription plan, payment status, invoice references, tax information and transaction metadata provided by payment partners or required for accounting.
  • Cookie and preference data: session cookies, login state, analytics signals, tutorial completion state and interface preferences.

3. How we use personal data

We use personal data only for lawful and specific purposes connected with operating, securing and improving the Service. Typical purposes include account operation, reminders, admin management, support handling, security and legal compliance.

4. When we share or disclose data

We do not sell or rent personal data. We may share data only for hosting, support operations, analytics, payment processing, legal compliance, or business transfer scenarios.

5. Cookies, analytics and similar technologies

We use cookies and similar technologies to maintain secure sessions, keep you signed in, remember preferences, improve navigation and understand aggregated website usage. Essential cookies are required for core behavior.

More detail is available in our Cookies Policy.

6. Security measures and incident response

We implement reasonable safeguards intended to protect personal data from unauthorized access, disclosure, alteration, loss or misuse. No internet-based system is completely risk-free.

7. Data retention

We retain personal data only for as long as reasonably necessary for operational, legal, security, and compliance requirements.

8. Your rights and choices

Subject to applicable law and identity verification, you may request access, correction, deletion, or grievance redressal regarding your personal data.

9. Children's data, sensitive records and third-party data

The Service is not intended for direct use by children. If you process sensitive or third-party records, you remain responsible for lawful authority and professional obligations.

10. Contact, privacy requests and grievance redressal